Accessibility & Accommodations

The Museum is committed to providing an inclusive visitor experience and offers a variety of accommodations. Please visit the Welcome Desk if you require assistance during your visit and/or contact Visitor Services to discuss accommodations prior to your visit to the Museum.

Explore the Museum’s “At Ease” programs and events created to enhance the Museum experience for visitors with varying disabilities.  Learn more about the At Ease accessibility program or explore the calendar of events.


For Visitors with Limited Mobility

Parking: Vehicles with state-issued disability placards or license plates may park in designated parking spaces in the visitor parking lot.

The Museum is fully accessible for visitors with mobility disabilities and who use the assistance of a wheelchair:

  • A limited number of manual wheelchairs are available for free check out at the Welcome Desk with a government issued photo ID.
  • All public spaces, including the galleries and restrooms, are accessible by wheelchair, and can be reached by elevator when required.
  • Family/Companion restrooms are located on the first and third floors of the Museum and are open to all genders.
  • The Army Theater includes dedicated seating space for visitors using wheelchairs.
  • Wheelchair-accessible controllers for operating touchscreen elements in the Experiential Learning Center are available at the Welcome Desk.

For Deaf or Hard of Hearing Visitors

Assisted listening systems for use in the exhibit galleries are available at the Welcome Desk.

Screen readers and assisted listening systems for the Army Theater are available upon request at the Army Theater.

All media presentations in exhibit galleries include open or closed captioning.

Printed audio tour scripts are available in English and other languages at the Welcome Desk.

Sign language interpretation is available for public programs and events with seven (7) days advance notice. Please email Visitor Services to request sign language interpretation services.


For Blind or Visually Impaired Visitors

Large print gallery guides and tactile maps with braille and large print lettering are available at the Welcome Desk.

Descriptive audio tours are available in multiple languages.

Tactile objects are available to all visitors in some galleries. Visit the Welcome Desk for direction to specific locations.


For Visitors with Developmental, Learning and Sensory Disabilities

Please be aware that a number of exhibits and public spaces include loud noises and changing light levels. Visitors who are sensitive to sound may consider bringing their personal noise-cancelling headphones or earplugs.

“Of Noble Deeds”, the film shown in the Army Theater, is a multi-sensory viewer experience. Some showings will offer limited sensory elements and closed captioning. Visit the Welcome Desk for more information.

The Welcome Desk offers courtesy anxiety coping devices and noise cancelling headphones for free check out.

Sensory Sensitivities Map: This map identifies significant visual, auditory and tactile aspects for the visitor. Download the sensor sensitivities map.

Social Narrative: This narrative provides a written story with pictures to provide general information and environmental descriptions of what a visitor may experience during their visit. Download the social narrative.


For Visitors with Service Animals or Emotional Support Animals

Service animals specially trained to assist a person with a disability are welcome in all of the Museum’s public spaces.

Emotional support animals are not permitted in the Museum. Some Museum accessibility programs will include emotional support animals—dogs only. 


For Foreign Language Visitors

Free audio tours are available for check out at the Welcome Desk in the following languages: Spanish (Español), French (Français), Italian (Italiano), German (Deutsche), Portuguese (Português), Mandarin Chinese (普通话), Japanese (日本語), Korean (한국어), and Arabic (عربى). Audio tours can be checked out for free at the Welcome Desk with a government issued photo ID.

The Welcome Desk also offers Museum and exhibit guides in several languages.


Nursing Visitors

Visitors are welcome to nurse or bottle feed their child anywhere in the Museum they feel comfortable. For privacy and convenience, the Museum also offers a nursing pod adjacent to the Special Exhibition Gallery on the second floor. The pod can accommodate one adult and one child and includes a cushioned seat with arms, a locking door and an electrical outlet. Please note the pod does not have running water; however, there is a public restroom located on the same floor and near the pod. An access code is required to use the pod. Request the code at the Welcome Desk or download the Mamava App for instructions to open the pod.