Accessibility & Accommodations

The Museum is committed to providing an accessible experience for all visitors.

The Museum offers a variety of different accommodations. In order to access the equipment and tools offered, visitors will be required to leave a valid ID at the Welcome Desk.

Please visit the Welcome Desk if you require assistance.

Limited Mobility

Vehicles with state-issued disability placards or license plates may park in designated spaces in the Museum parking lot. Assistance from the parking lot to the Museum entrance is available to those who require it.

Manual wheelchairs are available at the Museum Welcome Desk on a first-come, first-served basis. Wheelchair accessible controllers for operating touchscreen AV elements in the Experiential Learning Center are also available at the Welcome Desk. Wheelchair locations and companion seating are available in the Army Theater.

All levels of the Museum are accessible by elevator, including exhibition spaces and all public facilities.

Deaf and Hard of Hearing

Assisted listening systems for use in the exhibit galleries are available at the Welcome Desk. Screen readers and assisted listening systems are available upon request at the Army Theater for visitors who require them.

All video elements in the Museum include open or closed captioning. At the top of the hour, the film shown in the Army Theater includes closed captioning.
Sign language interpreters are available upon request with a minimum notice of 7 days.  Please use our ticket reservation system to request this service.

Blind and Low Vision

Tactile maps with braille and raised text are available at the Welcome Desk as are large-print exhibit guides. Descriptive audio tours are also available in multiple languages.

Sensory Accommodations

The Museum offers dedicated programming for visitors who may need sensory accommodations. The Welcome Desk has several anxiety coping devices available upon request. The Army Theater also runs a sensory-friendly show at the top of every hour.

Service Animals and Emotional Support Animals

Service animals are welcome in the Museum. Emotional support animals—dogs only—will be allowed as part of our accessibility programming. Check the Museum calendar for the next upcoming program.

Audio Content

The Museum offers a free audio tour that includes two hours of content, which encompasses all of the Museum exhibit galleries. It includes descriptive language content for visitors who are blind or those with low vision along with translated content in the following languages: Spanish, French, Italian, German, Portuguese, Mandarin Chinese, Japanese, Korean and Arabic. Visitors may check out an audio tour device at the Welcome Desk with a photo ID.

Families with Nursing Babies

You are welcome to nurse/bottle feed your child anywhere you feel comfortable within the Museum. For privacy and convenience, we also offer a lactation pod adjacent to the Special Exhibition Gallery on the second floor. This space is meant for single use only and includes a cushioned seat with arms, a changing table, a locking door and an electrical outlet. Please note that this unit does not have running water; however, the closest bathroom is located near the lactation pod on the same floor. The pod may be accessed via the Mamava App—available for download here, or assistance is available at the Welcome Desk.