Frequently Asked Questions

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General

How do I find information on paid employment opportunities?

The United States Army owns and operates the Museum and those federal job opportunities are advertised on USAJOBS. Government contractor positions and employment opportunities with the Army Historical Foundation are independently advertised.

How do I find my commemorative brick at the Museum?

Use the Army Historical Foundation’s Brick Locator App to find your commemorative brick prior to your visit, or when you are visiting the Museum. Please note the Army Historical Foundation has not yet installed bricks purchased after November 2018 and those bricks will be installed during future exterior projects.

Press

I am a member of the media. How do I arrange a visit to the Museum?

The Public Affairs Office regularly provides access to the Museum for members of the media. More details on how to arrange a Museum media visit are available in the Press Room.

Visit

Is there public transportation to the Museum?

Yes, please see Directions and Parking for more information.

How do I reserve tickets to visit the Museum?

Please visit the Museum website to reserve your free tickets or call 1.800.506.2672 to reserve your free tickets. Ensure you click “accept” at the end of the ticketing process to complete your order. All completed ticket requests receive a confirmation email containing your ticket information. Please also check your spam folder for the confirmation email. All visitors must have a timed-entry ticket to enter the Museum.

Is there an admission fee or cost to visit the Museum?

General admission tickets to the Museum are free and must be reserved in advance. General admission tickets include access to all exhibits, the Experiential Learning Center, and the Army Theater. There is a fee for the Army Action Center’s virtual reality and motion theater experiences which interested visitors may purchase online or in person at the Museum.

What COVID-19 measures are in place at the Museum?

The health and safety of Museum visitors, volunteers, and staff is a priority in daily operations. While inside the Museum, all visitors, over the age of two years old, and regardless of their vaccination status, are required to wear a face covering or mask that fits snuggly and covers their nose and mouth. The Museum Campus is federal property and masks with vents are not permitted.

More detailed information about the Museum’s COVID-19 visitor information can be found at COVID-19 Opening Information.

Do I need to show a government issued identification card or a Fort Belvoir visitor pass to visit the Museum?

No. The Museum is open to the public with a free timed-entry ticket. The Museum is located on a publicly accessible area of Fort Belvoir. Government issued ID cards, military IDs, and/or Fort Belvoir visitor passes are not required to gain entry. Please reserve your free timed-entry tickets prior to your visit.

What should I bring to the Museum?

Please bring your printed tickets or readily available on a mobile device.
Visit these pages on our website for COVID visitor information and a complete list of policies and prohibited items.

Is the Museum accessible to visitors who request accommodations?

The Museum is accessible and compliant with the Americans with Disabilities Act (ADA). The Museum also offers a variety of devices and tools to accommodate the needs of all visitors. For more detailed information, please visit Accessibility and Accommodations and ask a Museum volunteer for assistance.

What is available for non-English speaking visitors and for visitors who are more comfortable with language other than English.

Audio tours and transcripts are available at the Welcome Desk. The tours are available in Spanish (Español), French (Français), Italian (Italiano), German (Deutsche), Portuguese (Português), Mandarin Chinese (普通话), Japanese (日本語), Korean (한국어), and Arabic (عربى).

What are the options for food and drinks at the Museum?

The Museum Café offers a variety of options. Learn more about the Museum Café and the health and safety measures in place, including distanced seating, enhanced cleaning and self-service options, and their customize app.

Please note: outside food and drink are not permitted in the Museum.

Is there a Museum gift shop?

Yes, the Museum Store is open during visitor hours and also offers an online store. Learn more about the Museum Store.

Volunteer

What type of activities do volunteers perform?

Volunteers have the opportunity to support a variety of activities including, but not limited to, visitor services, special events, tours, education and administrative support.

How do I apply to be a volunteer?

Begin the process by completing an application on the application page of the Museum’s Volunteer Portal. Applications are processed in cycles and include a 15-minute interview. Accepted applicants will also complete 10 hours of training and a background check. Some volunteer positions may require additional, specialized training.

Who can be a volunteer?

Our volunteers have a variety of experiences, expertise, abilities, and backgrounds. We recommend all interested individuals, whether they have experience with the Army or not, fill out a volunteer application. Volunteers must be at least 18 years old – check back for updates about volunteer opportunities for those younger than 18 years old.

May volunteers set their own volunteer schedule? Is there a required time commitment?

Yes. Volunteers manage their schedule by selecting available three-hour shifts through the Museum’s Volunteer Portal. Volunteers are expected to commit a minimum of nine hours per month (three shifts). This requirement is currently waived due to the ongoing public health crisis.

May I talk to someone about the volunteer program?

Please contact our Visitor Services Division by calling 800.506.2672 or email the volunteer program.