Frequently Asked Questions

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General

Is there public transportation to the Museum?

Yes, there are public transportation options to the Museum, please see Directions and Parking for more information.

How do I reserve tickets to visit the Museum?

Ticket requests are accepted through an online ticket reservation system. The ticketing system is not yet open. We expect tickets for the opening weeks to be in high demand. Please register for updates. And we will share details once they are announced.

Can I be placed on a waiting list for tickets?

The ticket reservation system is currently not accepting reservations or waiting list requests. To be alerted when ticket reservations are available,  please register for updates.

Press

I am a member of the media. How do I arrange a visit to the Museum?

The Public Affairs Office regularly provides access to the Museum for members of the media. More details on how to arrange a Museum media visit are available in the Press Room.

Volunteer

What type of activities do volunteers perform?

Volunteers have the opportunity to support a variety of activities including, but not limited to, visitor services, special events, tours, education, gardening and administrative support.

How old do I have to be to volunteer?

The minimum age to volunteer is 18 years old.

Do you have a teen volunteer program?

The minimum age to volunteer is 18 years old. In the future, we may open volunteer opportunities to those under 18, so please be sure to check back for any updates.

Do I need to be an Army veteran to volunteer?

No, we are looking to build a diverse volunteer group with a range of knowledge, expertise and personal experiences.

Do I need a degree in history or any other field to volunteer? Do I need any specific prior work experience?

No specific degree or work experience is required to volunteer. If you do have a specific skill or interest, please include it in your application.

Are there volunteer positions available for people with disabilities?

Yes, we welcome all who want to volunteer. We will make every effort to match volunteers with suitable opportunities.

Are there ways to get involved if I cannot volunteer in person?

At the moment, the volunteer program is only open to those who can volunteer in person. In the future we may offer other ways to volunteer.

Is there public transportation to the Museum?

Yes, there are public transportation options to the Museum, please see Directions and Parking for more information.

Is there parking available for volunteers at the Museum?

There is free parking available at the Museum for visitors, volunteers and staff.

What volunteer training is required? How long does training take?

There are approximately 20 hours of required training for all volunteers. Some volunteer positions may require additional, specialized training.

When will volunteer training begin?

Volunteer orientation and training began in the fall of 2019 and will continue as needed.

Can I set my own volunteer schedule? Is there a required time commitment?

Volunteers can manage their schedule by selecting available shifts from the master schedule. We hope volunteers will schedule a minimum of eight hours per month.

Am I required to complete a background check?

Yes, we will perform a criminal history record check as part of the application process. This is the standard check used if you were to visit a military installation.

I am interested in volunteering. How do I apply?

Start the process on the application page of the Museum’s Volunteer Portal.

What is next after I have submitted my application?

Volunteer orientation and training began in the fall of 2019 and will continue as needed. Applicants are updated by email as opportunities become available.

I would like to work for the Museum. How do I learn about paid employment opportunities?

The United States Army operates the National Army Museum and federal job opportunities are advertised on USAJOBS.

Can I talk to someone about the Museum volunteer program?

Please contact our Visitor Services Division by calling 800.506.2672 or email the volunteer program.