The National Museum of the United States Army provides the only comprehensive portrayal of Army history and traditions through the eyes of the American Soldier. The Director ensures that through preserving, interpreting, and exhibiting invaluable artifacts, the National Army Museum creates learning opportunities for all visitors and bonds the American people to their oldest military service. The Director oversees the operations and management of the Museum across its seven divisions.
Chief, Visitor Services Division
The Visitor Services team facilitates and enhances the visitor experience through exceptional customer service, management and oversight of the Museum’s Volunteer Program, and incorporates synthesized feedback and lessons learned to establish a premiere visitor services program. The Visitor Services team also executes programming for military and accessibility communities.
Public Affairs Officer Division
The PAO provides a good first stop to find an answer to most questions about the Museum. PAO staff handles general, public, media, congressional and internal Army inquiries; Museum messaging, media relations, social media, DV tour requests and special events management.
Chief, Facilities Management Division
Responsible for the management of building, grounds, and custodial services to ensure the Museum remains in pristine physical condition through seamless corrective and preventive maintenance operations. The Facilities Team at the Museum encompasses multiple disciplines to ensure functionality, comfort, safety and efficiency of the built environment by integrating people, space, process and technology to preserve the visitor experience. We provide oversight of new work, and construction to include supporting the execution and completion of the Army Historical Foundation’s construction projects.
Chief, Programs and Education Division
Responsible for the development, scheduling, and presentation of educational, historical, interpretive, and informational programs at the Museum. The P&E staff oversees the development, implementation, and presentation of museum-based, on-site off-site, online, and experiential learning to include Family Days, school field trips, and similar activities. Programs provide historical reference and perspective, and promote critical thinking. Staff also manages the day-to-day operations of the Experiential Learning Center, Fort Discover, and the Museum’s reference center. The Programs & Education staff are the primary point of contact for all Army historical and commemorative research inquiries.
Chief, Exhibits Division
Responsible for the acquisition, selection, and oversight of the Museum’s historical collection. The staff oversees the development, implementation, and installation of all exhibit galleries. Staff also maintains the record-keeping, inventory and accountability, storage, conservation, interpretation, and display of all art, artifacts, and historical property. The Exhibits Division staff are the primary point of contact for all prospective donors and artifact research inquiries.
Chief, Operations Division
Responsible for mission coordination and support across all Divisions and facets of the Museum functions determining needs, defining goals, and developing work plans to accomplish the Museum’s annual mission. Directly responsible for future plans, force protection, security resources, human resources, finance, acquisition, and all administrative functions.
Chief, Information Technology Division
Supports the Museum with all facets of the information technology domain including Wi-Fi, interactive experiences, cloud technology, communications and networking infrastructure, Risk Management Framework, and future developments in technology. Our support allows Museum personnel to utilize information technology as a conveyance to provide an exceptional visitor experience and produce future enlightening and informative experiences as advances in technology becomes more available and sustainable.