National Museum of the United States Army

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Frequently Asked Questions

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General

How do I find information on paid employment opportunities?

The United States Army owns and operates the Museum and those federal job opportunities are advertised on USAJOBS. Government contractor positions and employment opportunities with the Army Historical Foundation are independently advertised.

How do I find my commemorative brick at the Museum?

Use the Army Historical Foundation’s Brick Locator App to find your commemorative brick prior to your visit, or when you are visiting the Museum. Please note the Army Historical Foundation has not yet installed bricks purchased after November 2018 and those bricks will be installed during future exterior projects.

Press

I am a member of the media. How do I arrange a visit to the Museum?

The Public Affairs Office regularly provides access to the Museum for members of the media. More details on how to arrange a Museum media visit are available in the Press Room.

Visit

Is there public transportation to the Museum?

Yes, please see Directions and Parking for more information.

Is there an admission fee or cost to visit the Museum?

General admission tickets to the Museum are free and must be reserved in advance. General admission tickets include access to all exhibits, the Experiential Learning Center, and the Army Theater. There is a fee for the Army Action Center’s virtual reality and motion theater experiences which interested visitors may purchase online or in person at the Museum.

Do I need to show a government issued identification card or a Fort Belvoir visitor pass to visit the Museum?

No. The Museum is open to the public with a free General-admission ticket. The Museum is located on a publicly accessible area of Fort Belvoir. Government issued ID cards, military IDs, and/or Fort Belvoir visitor passes are not required to gain entry. Please reserve your free timed-entry tickets prior to your visit.

What should I bring to the Museum?

Please bring your printed tickets or readily available on a mobile device.
Visit these pages on our website for COVID visitor information and a complete list of policies and prohibited items.

Is the Museum accessible to visitors who request accommodations?

The Museum is accessible and compliant with the Americans with Disabilities Act (ADA). The Museum also offers a variety of devices and tools to accommodate the needs of all visitors. For more detailed information, please visit Accessibility and Accommodations and ask a Museum volunteer for assistance.

What is available for non-English speaking visitors and for visitors who are more comfortable with language other than English.

Audio tours and transcripts are available at the Welcome Desk. The tours are available in Spanish (Español), French (Français), Italian (Italiano), German (Deutsche), Portuguese (Português), Mandarin Chinese (普通话), Japanese (日本語), Korean (한국어), and Arabic (عربى).

What are the options for food and drinks at the Museum?

The Museum Café offers a variety of options. Learn more about the Museum Café and the health and safety measures in place, including distanced seating, enhanced cleaning and self-service options, and their customize app.

Please note: outside food and drink are not permitted in the Museum.

Is there a Museum gift shop?

Yes, the Museum Store is open during visitor hours and also offers an online store. Learn more about the Museum Store.

Volunteer

What type of activities do volunteers perform?

Volunteers have the opportunity to support a variety of activities such as visitor services, special event support, gallery content discussion, tours, education and administrative tasks.

How do I apply to be a volunteer?

Begin the process by completing an application on the application page of the Museum’s Volunteer Portal. Applications are processed in annual cycles and applicants are notified of upcoming training sessions. Accepted applicants complete 8 hours of training and a background check will be conducted. Some volunteer positions may require additional, specialized training.

Who can be a volunteer?

Our volunteers have a variety of experiences, expertise, abilities, and backgrounds. We recommend all interested individuals, whether or not they have experience with the U.S. Army, fill out a volunteer application. At this time, volunteers must be at least 18 years old.

May volunteers set their own volunteer schedule? Is there a required time commitment?

Yes. Volunteers manage their schedule by selecting available three-hour shifts through the Museum’s Volunteer Portal. We ask that volunteers try to work an average of three shifts per month, but we can provide a temporary leave of absence on a case-by-case basis for travel, work or health-related leaves.

May I talk to someone about the volunteer program?

Yes. Please email our Volunteer Services Team..

Artifact Donations

How are artifact donation offers reviewed and what is the decision process?

A complete artifact donation offer includes both a completed Artifact Donation Form and high-resolution photographs (300 dpi or greater). The Exhibits Division reviews all complete offers and considers several factors such as suitability and duplication. It may take several weeks for the Exhibits Division to complete their assessment and present their findings to the Chief Curator for final approval/disapproval. When a final decision has been made, the donor will be notified of the decision.

Why is the Museum so selective in what items it accepts?

The Museum has limited space and personnel resources and cannot accept and care for all items offered for donation. The U.S. Army is selective in the items they accept into a collection. The Exhibits Division is focused on collecting items that fill existing needs within the collection.

What happens after I donate an item to the Museum?

Once an artifact donation has been approved, the item(s) will be accepted by the Exhibits Division. Physical transfer can now take place, and the item(s) will be catalogued into the historical database, repackaged using archivally-approved materials, and placed into secure storage.

Why can’t I mail or drop off my artifact donation to the Museum?

The Museum does not accept unsolicited items or donations. The history, stories and information associated with an object are as important to us as the artifact itself. To ensure this information is thoroughly and accurately collected, and the items are properly reviewed for suitability and duplication, it is paramount that the artifact donation process be followed. This includes written confirmation and coordination before a donation delivery is accepted.

If my artifact donation is accepted, will my item(s) be put on display in the Museum?

As a new Museum, the main displays and exhibits are considered complete at this time. While we cannot guarantee your donated item(s) will go on display, the Museum is committed to preserving and carrying for your item(s) in perpetuity.

Will my name appear on the artifact label of my donated item(s)?

As a rule, the Museum does not include donor names or credit lines on artifact labels. Historical property is donated as unconditional gifts to the U.S. Army, free and clear of all encumbrances and restrictions.

Can the Museum provide an appraisal of my item?

The Museum does not review or appraise artifacts or collections as a service for the public. Professional appraisers perform this service for a fee. You may contact the organizations below to find appraisers in your local area.

American Society of Appraisers
International Society of Appraisers
Appraisers Association of America

Does the Museum accept long-term loans?

No. While the Museum may accept a short-term loan on rare instances, it is only for exceptional artifacts that fit a specified need in the current exhibit storyline. Long-term loans place a significant burden on the Museum, its staff, and its resources.